Refer the Claim Once. Then Stop Thinking About It.

What You Get When You Refer a Claim to Us

Your Client Gets Called Back Quickly

The worst part of a referral is the silence afterwards — when your client calls you asking whether anything is happening.

Our commitment is contact within 24 hours of assignment. We make contact, understand what has happened and get the assessment process underway, so the first thing that happens after your referral is something is actually happening.

Estimates Designed to Get Approved

Our estimates are prepared by trade-qualified, LBP-licensed estimators who understand the practical realities of building work as well as the requirements of insurance reinstatement. They bring hands-on construction knowledge to the estimating process, allowing them to properly assess the damage, understand the work required and identify the trades and materials needed.

Combined with our extensive experience working with Insurers and Loss Adjusters, this means scopes and estimates are prepared with the right level of detail and supporting information from the outset.

The aim is simple: get the right information in the right format the first time, reducing unnecessary back-and-forth, helping estimates get approved efficiently and keeping the claim moving.

Updates Without You Having to Chase Us

You shouldn't have to call us to find out what's happening with a claim.

We keep you informed at the points that matter — assessment completed, scope submitted, approval received, work started and practical completion. Not endless emails, just meaningful updates when the status genuinely changes.

If something changes or a job is going to take longer than expected, you hear it from us before your client does.

You're also welcome on site at any stage, on any job, without needing to arrange it in advance. Some brokers like to walk through a job at handover; others would rather leave it with us. Both are fine.

We Take the Small, Awkward Claims Too

This is often the real reason a referral comes our way.

A $700 claim isn't worth the time of a large building company, so it can become difficult to place — yet it's still important to the customer and still needs to be handled properly.

We've been taking on those jobs since 1998. No job is too small simply because it's small.

And the customer who has a minor claim today may have a much larger one in three years' time. We believe every claim is an opportunity to build a relationship worth keeping.

Difficult Claims. Difficult Situations. Handled Properly.

Some claims are difficult because the damage is complex. Others are difficult because the person on the other side of the door is distressed, elderly, unwell, frustrated or simply having a very bad day.

Our team is experienced in working in occupied homes and dealing with people at some of their most difficult moments. We understand that how we speak to your customer matters just as much as the work we do on their property.

If there's something we should know when you refer a claim, tell us. We'll take it from there.

Refer the claim. We'll take responsibility from here.