Vehicle & Impact Damage Repairs
A car through a fence is a fence. A car through a garage wall might be holding the roof up. Impact damage always gets assessed structurally before anybody starts pulling things out.
Structure First
The thing that makes impact damage different from most claims is that the damage you can see may be the least of it. A vehicle into a wall can shift framing, crack a foundation, break a bearer or take out a post that something else was relying on. Pulling the broken bits away before that is understood is how a repair becomes a collapse.
So the sequence is: make it safe, prop what needs propping, get a structural view where it is warranted, then scope the repair.
What We Repair
- Fences, gates and retaining walls — by a distance the most common one
- Garages and carports — including doors, frames, posts and roof structure
- House walls — framing, bracing, cladding, linings and joinery
- Verandahs, decks and steps
- Commercial frontages — shopfronts, glazing, bollards and entranceways
- Impact from objects other than vehicles — falling branches, dropped loads, machinery
- Services — where power, water or gas has been damaged in the impact
When Someone Else's Insurer Is Paying
Impact claims often involve two insurers: yours for the building, and the driver's for the damage they caused. That gets sorted out between them, and it usually resolves faster if you claim on your own policy and let your insurer recover from theirs, rather than waiting for the driver to arrange something.
For us it makes no practical difference — we scope it, we get it approved, we repair it. But it is worth knowing so you are not sitting on a broken wall waiting for a phone call that may never come.
Commercial Frontages
A vehicle into a shopfront is a business-continuity problem as much as a building one. The priority is getting the premises secure and trading again — temporary glazing or hoarding first, permanent repair scheduled around opening hours where we can.
Impact Damage — Common Questions
The driver says they will pay for it. Should I claim?
Usually yes, claim on your own policy and let your insurer recover from the driver's. Private arrangements have a habit of falling apart once the quote arrives, and by then you have lost weeks. Tell your insurer the driver's details — that is what they need to pursue it.
Is my wall safe to leave like that?
Do not assume so. Impact can compromise framing and bracing in ways that do not show, and a wall that is standing today can move once the wind gets behind it. If in doubt, keep people away from it and ring us — propping and making safe is quick and it is not expensive.
Do you replace fences with the same thing?
Reinstatement means putting it back as it was, so yes — like for like is the starting point. If you would rather upgrade while it is open, you can, and we will quote the difference separately so it is clear which part is the claim and which part is yours.
My garage door was hit. Is that us or a door company?
Both, usually. The door itself is specialist, the opening it sits in is building work, and the two need to be sorted in the right order. We coordinate it so you are not the person in the middle explaining the frame to the door installer.
How quickly can it be made safe?
Normally the same day for propping, boarding and securing. Ring us and describe what has happened.
When It Can't Wait Until Morning.
Answered and managed by our own team — not an outsourced answering service. We get there, make it safe and stop the damage getting worse.